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FAQ

Frequently Asked Questions

Welcome to Romance Book Lounge x Enchantments Co! Whether you’re choosing a Blind Date with a Book, rescuing a preloved story, or treating yourself to something bookish, we’re here to make your experience fun and easy.

Blind Date with a Book

What is a Blind Date with a Book?

A Blind Date with a Book is a surprise reading experience chosen especially for you. You select your preferred genre or reading vibe, and we choose a book we think you’ll love. Your package also includes thoughtfully selected bookish extras, self-care items, and cozy treats.

What comes inside my Blind Date with a Book?

Contents may vary, but packages can include:

  • A surprise book based on your selected reading vibe
  • Your choice of a paper, magnetic, or leather bookmark
  • A pen or highlighter
  • Bookish stickers
  • A book review card
  • A self-care item, such as a face mask or face scrub
  • Tea or a water-flavor packet
  • A snack or sweet treat

Please check the individual product listing for the exact package details.

Can I choose the exact book?

The fun of a Blind Date with a Book is letting us choose your match! You select your genre or reading vibe, but the specific title remains a surprise.

If you prefer to know exactly which book you’re purchasing, browse our Featured Reads or Rescued Romance collections.

How do you choose my book?

We use your selected genre, trope, spice preference, and any information you provide at checkout to choose your match. The more you tell us about what you enjoy—or want to avoid—the better we can personalize your selection. You can also share your Goodreads, Fable, or however you keep track of your books to helloreader@romancebooklounge.com.

Can I tell you about books I already own?

Yes! Please use the personalization box to share books or authors you already own, along with any preferences or subjects you want us to avoid. We will do our best to prevent duplicates, but we cannot guarantee that every surprise book will be new to your collection. You can also share your Goodreads, Fable, or however you keep track of your books to helloreader@romancebooklounge.com.

Can I request a certain trope or spice level?

Yes! Available choices may include dark romance, romantasy, contemporary romance, forbidden romance, hockey romance, age gap, slow burn, small-town romance, cowboy romance, cozy reads, and mystery or thriller.

Please choose from the options shown on the product page and add any extra preferences in the personalization box.

Are all Blind Date books new?

Unless the listing specifically says “Rescued Romance” or preloved, the book included in your Blind Date package will be new.

Subscriptions

How does the Blind Date with a Book subscription work?

Choose your reading preferences and delivery frequency, and we’ll send you a new surprise reading experience each subscription period. Your payment method will be charged automatically according to the plan you select.

Can I purchase a Blind Date with a Book without subscribing?

Yes! You can choose a one-time purchase if you aren’t ready to subscribe.

Will I receive the same book twice?

We keep track of the books we send through your subscription and do our best not to repeat a title. Please also tell us about books you already own so we can make the best possible match.

Can I change, skip, pause, or cancel my subscription?

Yes. You can manage your subscription through the customer portal linked in your subscription emails or account. Please make any changes before your next renewal is processed.

Can I update my reading preferences?

Yes! You can update your preferences before an upcoming renewal. If you need help, contact us and we’ll be happy to assist.

Rescued Romance Books

What is a Rescued Romance book?

Rescued Romance books are preloved books—or occasionally new books with a cosmetic flaw—that still have plenty of story left to tell. Giving these books another home keeps good stories in circulation and offers readers a more affordable way to discover something new.

What condition are Rescued Romance books in?

These books may show signs of previous love, including creased spines, bent corners, shelf wear, small marks, or other cosmetic imperfections. We inspect each book to make sure it is readable and ready for its next home.

Will I see the exact condition before purchasing?

We do our best to describe noticeable wear and include helpful photos when available. Because every rescued book is unique, please review the product description and images carefully before ordering.

Do Rescued Romance books come with extras?

Each Rescued Romance book includes a bookmark. Any additional extras will be listed in the individual product description.

Bookish Merchandise and Gifts

What other products do you sell?

Our shop may include bookish pens, bookmarks, jewelry, character-inspired merchandise, reader gifts, scented products, and other cozy finds. Inventory changes often, so check back regularly and follow us on social media to see new arrivals.

Do you offer gift cards?

Yes! Our gift cards are perfect when you know someone loves books but aren’t sure which reading vibe or product they would choose.

Can I send an order directly as a gift?

Yes. Enter the recipient’s shipping address during checkout. If a gift-message option is available on the product page, you can include a message for the recipient.

Ordering and Shipping

How long does it take to process an order?

Our usual processing time is 1–3 business days. Personalized, subscription, handmade, or high-volume orders may require additional time. Processing time is separate from the carrier’s shipping time.

Do you offer free shipping?

We offer free U.S. shipping on qualifying orders of $75 or more unless another promotion is stated. The qualifying subtotal is calculated after discounts and before applicable taxes.

Do you ship internationally?

Yes! International shipping options and prices are calculated at checkout based on the destination and package. Customers are responsible for any customs duties, import taxes, or fees charged by their country.

Can multiple orders be combined?

We may be able to combine orders that have not yet been packed or shipped. Contact us as soon as possible with your order numbers. Combined shipping is not guaranteed.

Do you offer local pickup?

Local pickup may be available when shown as an option during checkout. You will receive a notification when your order is ready. Please wait for that confirmation before arriving.

How can I track my order?

Once your order ships, you will receive an email containing your tracking information. Tracking can sometimes take a little time to update after the carrier receives the package.

What if I entered the wrong shipping address?

Contact us immediately. If the order has not shipped, we will try to update the address. If it has already shipped or is returned because of an incorrect address, the customer may be responsible for additional shipping charges.

Returns and Order Problems

Do you accept returns or exchanges?

Because many of our products are personalized, curated, limited-quantity, or preloved, all sales are final unless otherwise stated in the product listing.

Please review your choices and shipping information carefully before completing your purchase.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We’ll review the issue and work with you to make it right.

Normal wear disclosed on a Rescued Romance listing is not considered shipping damage.

What if my package is marked delivered but I cannot find it?

First, check around your delivery area, ask household members or neighbors, and allow 24 hours in case the carrier scanned it early. If it still cannot be located, contact the shipping carrier and let us know so we can help with the next steps.

Stay Connected

Where can I watch you live?

Follow Romance Book Lounge x Enchantments Co on social media for live book shopping, book recommendations, Blind Date packing, new merchandise, and behind-the-scenes fun. We currently share and sell across platforms including Whatnot(https://www.whatnot.com/invite/enchantmentsco), Facebook, Instagram, and TikTok.

How can I contact you?

Use the contact form on our website or email us at helloreader@romancebooklounge.com. Please include your order number when contacting us about an existing purchase.

We’re always happy to help you find your next book obsession!

Get in touch

Have questions about your order, or a general enquiry?